The Mogul

Reviews about The Mogul

• 5 / 5

  By Loet Wakkerman
  Wonderful place to eat. Good service, great choice.
  March 31, 2017
• 5 / 5

  By Reuben Greet-Smith
  Love this place. Delicious food! My 8yr old thinks it's amazing too.
  March 24, 2017
• 5 / 5

  By Mark O'Connell
  I have eaten here for 17 years. It's a very friendly local Indian restaurant with good food. Great takeaways too. Just order by phone about 1/2 hour before and collect when ready
  March 11, 2017
• 4 / 5

  By Nelson Longflap
  Good curries, and a good choice on the menu. Good service.
  February 23, 2017
• 1 / 5

  By Lauren Tye
  On the 14th February we ordered take out from The Mogul in Manningtree. Unfortunately we found an insect in My partners meal.
  
  Firstly, I went about this trying to be as discreet as possible. I asked to speak to the manager quietly and privately away from customers as it was Valentine's Day night and it was not my intention to cause any distress or loss of business.
  
  I was greeted with laughter and they claimed the bug (which clearly had legs) was a seed of some sort. I explained to them that this was not a seed and I would like to see a seed that looked like that. They brought out these seeds that were 3 times the size a different colour and looked nothing like it.
  
  I refused to accept this as they were squishing it about in their hands trying to tell me it was not at which point I showed them a leg.
  
  The manager asked me to bring back my food which was on the plates already and I refused. He then offered me a refund of one dish and I also refused as I still felt this was unacceptable.
  
  I eventually got the refund and left, but not without explaining to them that I tried to do it in privacy as to avoid any embarrassment and they chose to raise their voices and laugh at me. I remained calm and didn't give any indication to customers that the argument we were in the middle of was debating what insect was in our food.
  
  I'm disgusted and embarrassed for myself that I had to go through such an ordeal whilst being laughed off.
  
  Please bare in mind I would not name and shame a business if they hadn't said it was a seed and laughed directly at me when I made them aware.
  
  Customer service is in how you handle things when they go wrong, not when they are going well.
  
  I didn't know if I should review this here but as Facebook is a social media platform that allows people to delete your views I'm adding it here instead.
  October 24, 2016